Shipping policy

For orders and questions, please contact us on support@cosmiq.eu.

For ceramics

If the product you have chosen is in stock, we will send it within 10 business days.

If it is not, I will start working on it shortly. The process for creating an item takes between 6 and 12 weeks.

Actual shipping duration and cost will be provided when requesting a quote at support@cosmiq.eu.

Packaging: every piece is securely wrapped in bubble wrap, surrounded by 100% biodegradable packaging in a thick carton box.

For rugs

All rugs are made to order. That means, our team will start working on it once you make the order. These are all handwoven rugs custom built on your required dimensions, so the delivery time depends on the size of the rug. You can see below a rough estimate of how long it would take.

Rug dimensions	Minimal delivery time	Maximum delivery time
Up to 4m2	2 months	4 months
Up to 6m2	3 months	5 months

Note: Maximum dimensions for a rug are 6 sqm.

For rugs larger than 6 sqm please reach out at support@cosmiq.eu and we will see what is possible and by when.

Packaging: every rug is securely wrapped in several layers of bubble wrap.

International VAT & Customs duty

If you are outside of the European Union and you are buying from a country which charges duty for imported merchandise, you will be requested to pay for this import.

If you refuse to pay duty and the piece is shipped back to us and arrives safely, we will refund you for the piece minus shipping cost.
If the package is abandoned because duty is not accepted we are unable to refund you for the lost goods and shipping.
If the piece is returned damaged or broken we will not be able to refund you for the lost goods and shipping.